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Customer Equipment Repair Check-In Form
and
Policy Letter:
Print out the
above
two pages. Read and fill out
sections where
needed.
Sign the form and
put them in the clear pouch
that you will adhere
to the box with your machine. |
 Do not let your
Dolphin pool
cleaner become damaged in
shipping due to
improper
packing.
This picture
shows
what can happen to your pool cleaner when
it is not packed properly.
Aquaquality Pools provides a
Pool Cleaner Shipping Box Set
for Dolphin
pool cleaners to
minimize shipping damages.
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If you would like a call tag to send your Pool
Cleaner in to us at no charge you may do so by
clicking on the shopping cart link below.
We will E-Mail you a FedEx label that you can
affix to your packed up pool cleaner. You
then simply leave the package out for FedEx to
pick up at your place of business (if you have
regular pick-ups) or you must bring it to a
FedEx
store. Once we receive your cleaner, we
will diagnose it and call you with an estimate.
If you choose to not fix the cleaner and still
want it shipped back to you, you will be
responsible for a $100.00 bench fee for our time
diagnosing the cleaner, and $50.00 for return
shipping. If you choose to repair the
cleaner than you will be responsible for parts,
labor & return shipping. Lastly, you may
choose to not fix the cleaner and tell us to
dispose of it and you will not be responsible
for any charges whatsoever.
Pool
Cleaner Shipping Return Label
$0.00
FREE!
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To minimize damage to your pool cleaner, and to
expedite your repair, consider
the Pool Cleaner Shipping Box Set below.
It is a convenient, no-hassle way to ship your
pool cleaner. This set includes all the
materials needed to safely ship your pool
cleaner to us. This set also includes the call
tag so that your box can be shipped out.
This is a double
walled corrugated cardboard box with inserts
that are specifically designed for packing and
shipping automatic pool cleaners.
Pool Cleaner
Shipping Box Set
$39.99
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Pool Cleaner Shipping Box Set includes:
Shipping Box |
Expanding Foam Pouch
(5 Pack) |
Tape |
Call Tag |
Packing Slip Pouch |
Instructions and Procedure:
1.) You will
receive a flat Shipping Box Set which is
packed with the above contents.
 2.) Slice
open the tape that is sealing the box closed.
Remove contents.
3.) Open main box to shape. Cut two 23" lengths of
tape. Moisten the shiny side of the tape with a
damp sponge to activate the adhesive. Use both of
these strips to seal the middle part of the bottom.
Cut two 22" lengths of
tape to seal the edges of the
bottom.
 
4.) Sit box upright. Open the clear outer
wrapper holding one of the expandable foam pouches (DO
NOT OPEN THE BLUE PLASTIC BAG ITSELF). Unfold the
blue plastic bag, make sure to keep A & B face up.
Follow directions on blue bag on how to mix the foam.
These are the directions re-iterated: Press down with
the palm of your left hand onto A until you pop the
inner bag. Then, pressing with your right and left
palm going back and forth mix the two contents together
until your right palm pops the second inner bag.
The paste on the inside must be spread to the top and
sides with your palm as it is heating up to ensure full
coverage. The paste will expand into foam.
Lay this first expanding foam puch down onto the bottom
of the back and power supply in the center of the bottom
with the cable surrounding it.
   
 
5.) Make sure your handle is locked straight
along the top and folded down against the robots body.
Place your pool cleaner inside the box, on top of the
power supply & cable.
6.) Repeat step (4) to get the next piece of
expanding foam ready to be inserted. Once mixed,
place the foam so that it is in between the side plate
and the box, but also so that the top area is folded and
resting on top of the cleaner, protecting the top
portion of the robot.
 
7.) Repeat step (6), but now place the foam pack
on the other side, protecting the other side plate.
8.)
Repeat step (4), but now place the foam pack in between
the brush and the box, protecting the front face of the
robots body, as well as folding it over the top.
9.) Repeat step (4), but
now place the foam pack on the other side, protecting
the other face of the robots body.
10.)
Once all the foam packs are in place, close the flaps of
the box and tape them shut.
11.) Adhere the packing slip pouch to the top of the box.
Insert the already filled out
customer
equipment repair
check-in form
and
policy letter into the pouch and seal.
12.) Adhere the call tag to the top of the box.
Once we receive your pool cleaner, we will test it out,
diagnose it
and write up an estimate. We will then call you
and discuss the
estimate. You are responsible for
the return shipping of your
repaired
or un-repaired
cleaner. If you do not want
the cleaner
repaired
and
do not want it back, we can talk about purchasing
a
new pool
cleaner.
If you want your pool cleaner back,
unrepaired, than you will have to pay
a bench fee plus return
shipping.
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