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Return and Refund
Policy
Fill in all of the fields below.
They are all required. Then fax
to (516) 876-6539.
You will be
contacted to start processing
for your return authorization
number. Thank you.
Date:
_____________________
(First Name)
(Last
Name)
___________________________________________________________
Home Address:
______________________________________________
City, State, Zip:
_____________________________________________
Home Phone#:
______________________________________________
Office Phone #:
_____________________________________________
Mobile Phone
#:_____________________________________________
Fax # :
____________________________________________________
Email :
_____________________________________________________
Item(s) to be returned:
_______________________________________
___________________________________________________________
___________________________________________________________
Reason for return:
____________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
PROCEDURES FOR
RETURNING MERCHANDISE:
You must be in compliance with
the following guidelines prior
to filling out the return
authorization request form: All
products sold at AQUAQUALITY
POOLS & SPAS, INC. come with a
full manufacturer warranty. In
the event you feel you have a
defective product, please
contact us and we will contact
the manufacturer technical
service department to try to
resolve the problem. Buyer
is responsible for all shipping
costs. AQUAQUALITY POOLS
& SPAS, INC. does not
express or imply any warranty,
we do however try our utmost to
make sure all of our customers
warranty needs are handled
promptly and fairly. All
warranties are through the
manufacturer. AQUAQUALITY POOLS
& SPAS, INC. expressly disclaims
liability for any injury, or
damage of any kind arising from
the use, inability to use or
installation of any item we
sell. Our only obligation is to
replace an item that is found to
be defective by the
manufacturer, and that
obligation is limited.
Returns of
non-defective (unused and
un-installed) merchandise to
AQUAQUALITY POOLS & SPAS, INC.
is permitted within 30 days of
purchase date. Returned
merchandise must be in the
original box and in re-sellable
or new
condition and include all
literature, warranty cards etc.
Buyer is responsible for all
shipping costs. A restocking fee
of up to 20% will be applied on
all used or abused merchandise
or
if it isn't in re-sellable
or new condition with all warranty
cards, rebate forms, manuals and
accessories when we receive it.
AQUAQUALITY POOLS & SPAS, INC.
will make the determination as
to the extent of any use or
abuse upon receipt and
inspection (excludes defective
merchandise). Special order
products may only be returned
for replacement and not for any
refund.
No exceptions.
1) Filling
out the RA form and if you have
questions please call (886)
876-8643. Once you have
completed this form then fax it
to (516) 876-6539.
2) PLEASE
wait for a response confirming
that your RA form has been
processed. This response will be
forwarded to you within 24 hours
or the next business day.
3) No returns
will be processed until this
form has been completed and
returned to AQUAQUALITY POOLS &
SPAS INC. Please allow 14 to 21
days for processing of all
credits.
If you return any
merchandise without processing
an RA form first then it will be
refused and returned to you at
your own expense.
PACKAGING
REQUIREMENTS FOR RETURNING
MERCHANDISE:
1) DO NOT
write anywhere on the box other
than on the shipper label or a
restocking fee will be applied
automatically. USE ONLY CLEAR
TAPE ON ANY ITEM RETURNED or a
restocking fee will be applied
automatically. If the packaging
is not in re-sellable or new condition
up to a 20% restocking fee may
be applied. This restocking fee
purchases new shipping / boxing
materials and pays for labor to
repackage and restock.
2) When
returning any pool cleaner the
warranty card and rebate form
(when applicable) needs to be
received along with the pool
cleaner before any credits are
applied to your account.
*NEW-If
returning any pool cleaners
contact us to allow AQUAQUALITY
POOLS & SPAS INC. to assist you
with the manufacturer warranty.
All dealers of these products
are responsible for enforcing
the manufacturer policy.
3) When
returning all other merchandise
the warranty information and all
other printed material must be
returned with the item.
4) If you
received merchandise in another
box then you are responsible for
repackaging the merchandise
prior to shipping it back to
AQUAQUALITY POOLS & SPAS INC.
All items are to be returned
through UPS only. (Please
remember to insure the
merchandise if its value is over
$100.00). DO NOT RETURN ANY
PRODUCT THROUGH THE POSTAL
SERVICE. (If an item is
received by AQUAQUALITY
POOLS & SPAS, INC.
damaged during transport due to
improper packing it will be
refused and sent back to you at
your own expense). At that
time you will have to file a
damage claim with that carrier
to receive reimbursement for the
product shipped as AQUAQUALITY
POOLS & SPAS, INC. will not
issue a credit for any item
received damaged. No exceptions.
Please Sign
and Date this page verifying you
have read and will comply with
the policies above. This form
has to be faxed with the return
goods authorization form or the
request for return will not be
processed.
Sign
Here_________________________________
Date________________
All
returns must be shipped to:
AQUAQUALITY POOLS &
SPAS, INC.
169 Post Avenue
Westbury, NY 11590-3100
Keep this
information for your records in
case this shipment is lost
during transport. Please track
to acknowledge receipt of
shipment by AQUAQUALITY POOLS &
SPAS INC.. Thank you.
PRIVACY
STATEMENT
Transactions between you and
AQUAQUALITY POOLS & SPAS, INC.
shall be governed by and
construed in accordance with the
laws of the New York State,
without regard to the laws
regarding conflicts of law. Any
litigation regarding this
agreement or any transaction
between customer and AQUAQUALITY
POOLS & SPAS, INC. shall be
brought in the state or federal
courts located in New York, New
York and the customer hereby
agrees and submits to such
jurisdiction and venue as
proper.
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