PROCEDURES FOR RETURNING
MERCHANDISE:
You must be in compliance
with the following
guidelines prior to filling
out the return authorization
request form:
Most
products sold at AQUAQUALITY POOLS & SPAS,
inc. come with a full
manufacturer warranty,
excluding replacement parts.
In the event you feel
you have a defective
product, you can either
contact AQUAQUALITY POOL &
SPAS, inc. for tech support
or call the manufacturer for
warranty issues. Buyer is
responsible for all shipping
costs. AQUAQUALITY
POOLS & SPAS, inc. does not
express or imply any
warranty, we do however try
our utmost to make sure all
of our customers warranty
needs are handled promptly
and fairly. All
warranties are through the
manufacturer, but
manufacturers are constantly
changing their terms and/or
conditions. Always refer to
the warranty terms within
your owner's manual.
AQUAQUALITY POOLS & SPAS,
inc. expressly disclaims
liability for any injury, or
damage of any kind arising
from the use, inability to
use or installation of any
item we sell. Our only
obligation is to replace an
item that is found to be
defective by the
manufacturer, and that
obligation is limited.
Per Aquaquality Pools &
Spas, inc. store policies,
the criteria for returning
your merchandise is as
follows:
1-Returns of non-defective
(unused and un-installed)
merchandise to AQUAQUALITY
POOLS & SPAS, inc. is
permitted within 30 days of
purchase date. Exception:
due to the nature of the
following products all the
following items are final
sale: electrical products
including power supply's,
pump & drive motors,
Automatic pool cleaners,
pool chemicals (government
regulations) alarms, heaters
and filters. Buyer is
responsible for all shipping
costs.
2-Returned merchandise must
be in re-sellable New
Condition, which is defined
as: has not been taken out
of original packaging, has
not been inserted in water,
and all paperwork including
and parts and/or accessories
are accounted for if
applicable. A restocking
fee of up to 20% or a $5.00
fee will be applied on all
used or abused
merchandise or if it
isn't in re-sellable or new
condition. AQUAQUALITY POOLS
& SPAS, inc. will make the
determination as to the
extent of any use or abuse
upon receipt and inspection
(excludes defective
merchandise).
3-Returned merchandise must
be in the original box and
in re-sellable condition and
include all literature,
warranty cards, ect.
4-Special order products are
not eligible for return .
Exceptions: may only be
returned for replacement if
defective and
not for any refund. No
exceptions.
If you have met the above
criteria please go ahead and
fill out the RA form, PLEASE
wait for a response
confirming that your RA form
has been processed. This
response will be forwarded
to you within 24 hours or
the next business day. If
you have questions please
call (516) 876-8643. Once
you have completed this form
fax it to (516) 876-6539.
Please allow 14 to 21 days
for processing all credits.
If you return any item
without processing an RA
form first then it will be
refused and returned to you
at your own expense.
PACKAGING REQUIREMENTS FOR
RETURNING MERCHANDISE:
DO NOT write anywhere on
the box other than on the
shipper label or a
restocking fee will be
applied automatically. USE
ONLY CLEAR TAPE ON ANY ITEM
RETURNED or a restocking fee
will be applied
automatically. If the
packaging is not in
re-sellable or new condition
up to a 20% restocking fee
may be applied. This
restocking fee purchases new
shipping / boxing materials
and pays for labor to
repackage and restock.
If
you received merchandise in
another box then you are
responsible for repackaging
the merchandise prior to
shipping it back to
AQUAQUALITY POOLS & SPAS
inc. All items are to be
returned through UPS only.
(Please remember to
insure the merchandise if
its value is over $100.00).
DO NOT RETURN ANY PRODUCT
THROUGH THE POSTAL SERVICE.
(If an item is received
by AQUAQUALITY POOLS &
SPAS, inc. damaged during
transport due to improper
packing it will be refused
and sent back to you at your
own expense). At that
time you will have to file a
damage claim with that
carrier to receive
reimbursement for the
product shipped as
AQUAQUALITY POOLS & SPAS,
inc. will not issue a credit
for any item received
damaged. No exceptions.
Please Sign and Date this
page verifying you have read
and will comply with the
policies above. This form
has to be faxed with the
return goods authorization
form or the request for
return will not be
processed.
Sign
Here_________________________________
Date_____________________________________
All returns must be shipped
to:
AQUAQUALITY POOLS & SPAS,
inc.
169 Post Avenue
Westbury, NY 11590-3457
Keep this information for
your records in case this
shipment is lost during
transport. Please track to
acknowledge receipt of
shipment by AQUAQUALITY
POOLS & SPAS inc.. Thank
you.
PRIVACY
STATEMENT
Transactions between you and
AQUAQUALITY POOLS & SPAS,
inc. shall be governed by
and construed in accordance
with the laws of the New
York State, without regard
to the laws regarding
conflicts of law. Any
litigation regarding this
agreement or any transaction
between customer and
AQUAQUALITY POOLS & SPAS,
inc. shall be brought in the
state or federal courts
located in New York, New
York and the customer hereby
agrees and submits to such
jurisdiction and venue as
proper.
